FAQS

Here are answers to some frequently asked questions about BC Liquor Stores.

 

PRODUCTS

Products are not available for ordering online. You may purchase products featured on this site at BC Liquor Stores and agency stores. Product selection and availability vary from store to store. To search for a product and the BC Liquor Stores locations that carry the product, please use our product search and inventory locator.

Please use the search function in our online product catalogue. The product detail page for any product will include a "Where to Buy" tab that shows all stores carrying the product. Please note that, as the data is updated periodically, we recommend you call the BC Liquor Store in advance to verify availability.

You can return any product purchased at BC Liquor Stores with a valid receipt or gift receipt to any BC Liquor Store.

  • it must be no more than 60 days since the date of purchase;
  • the product must be in saleable condition;
  • refunds will be processed in the original method of tender; returns made with gift receipts will be processed on a gift card.

For more details on product refunds and exchanges, please see our Product Return Policy.

DISTRIBUTION

Establishments that serve liquor are licensed by the Liquor Control and Licensing Branch (LCLB). For more information, please visit the LCLB website at www.pssg.gov.bc.ca/lclb/ or call 1-866-209-2111 within BC.

For more information about distributing products as an agent/supplier in BC, please see our Agents and Suppliers page on our corporate website.

Suppliers outside of Canada are required to have a contractual agreement with a local representative (agent) who represents them on all matters related to importing and distributing their product in the province. Any prospective supplier and agent may obtain a package of information that provides details on rules, regulations, procedures and policies pertaining to the acquisition of products for sale in British Columbia and BC Liquor Stores.

To request an information package be mailed to you, please send an e-mail with your mailing address to ldbagentinfo@bcldb.com or complete the contact us feedback form.

Please contact our Procurement and Contract Management Department for further information.

Phone 604-252-3000 or mail to Procurement and Contract Management Department, Liquor Distribution Branch:

2625 Rupert Street
Vancouver, British Columbia
V5M 3T5
Canada

CONTACT

You may contact the BC Liquor Distribution Branch / BC Liquor Stores head office location at:

2625 Rupert Street
Vancouver, British Columbia
V5M 3T5
Canada

Phone: 604-252-3000
Email: inquiries@bcliquorstores.com 

All media should contact the LDB's Communications department at 604-252-3118, or via email at communications@bcldb.com.

The Careers page on the BC Liquor Distribution Branch website provides some information about how to apply and where to look for jobs available at BC Liquor Stores and the Liquor Distribution Branch (LDB). If you have read the Careers page and still have other questions, please contact our head office at 604-252-3000 or contact the Human Resources Department at the LDB:

2625 Rupert Street
Vancouver, British Columbia
V5M 3T5
Canada